Your Account
Signing Up & Resetting your Password
To sign up, click Sign Up in the top-right corner on specle.net to sign up to Specle.
Fill in the required information, and click the link in the activation email you receive to activate your account.
If you have forgotten your password, follow this link to reset your password: https://specle.net/users/password/new
Alternatively,
Go to the login page on Specle.
Click on Help! I forgot my password.
Enter the email you registered with.
Click on Send me help to receive an email with a link to reset your password.
Updating your Password
If you would like to change your password and are logged in, you this link: http://specle.net/passwords/current/edit
Alternatively:
Go to the My Settings tab in the tool bar.
Click on Change password.
Enter your old password and your new one.
Click on Save Changes.
Account Settings
The Settings page offers users to edit their company details (address, name, phone number).
If you are Account Owner, you will have access to suspend, add and modify other users’ access to the account.
To add or manage users, go to the My Settings tab and click on Account Users.
You can invite new users to your account by clicking on New User. To do this, enter the new user's name and email address and click on Invite user. They will receive an email to activate their account and create a password. Once they have activated their account, they will appear in the list of users.
To suspend a user, go to the user's login in the dropdown list and click on Suspend.
Payments
PAYG
Where you use a paid Specle Service, you will be asked to pay by credit or debit card when you deliver a File. A receipt of the purchase will be generated on your account under "My Invoices".
Payment may only be made by credit card, debit card, direct debit, or BACS.
Specle Bundles are an alternative to PAYG where you can use credits to deliver your advert. This way it's quicker and easier to process your advert; giving you a discount on the overall cost of sending your ad!
Invoicing
In some cases, manual billing can be arranged, and an administration fee will be applied to process payment manually.
Payment of invoices for manual billing is due within thirty (30) days of the date of the invoice.
Need support? Have any questions? Find answers here: FAQ
If you are interested in a custom plan, or have any questions on payment plans, please contact us on sales@specle.net
For further details please see our T&Cs: https://specle.net/terms_and_conditions
Adding or Deleting Card Details
Go to the My Settings tab in the tool bar.
Under the Credit card details section you can delete your current card, and click Add a card to add a new one.
If there is no card attached you can simply click on Add a card.
Clicking on Approve and Send and entering your card details when delivering an ad, lets you tick the option to save the card onto your account and does not charge you 6p, as the ad delivery charge validates the card.
My Invoices
All transactions are available on the My Invoices page. This is where you can find transactions that are “Invoiced”, “Being Invoiced”, and “Not Yet Invoiced”.
Invoiced – Payment has been processed, or invoice has been raised.
“Being Invoiced” – a transaction currently being processed or being raised as an invoice.
“Not Yet Invoiced” – payment that hasn’t been processed yet. This can be if the account is set to “Monthly Billing” in which the transaction will be processed at the end of the month; or if the upload is a publisher-paid delivery, this will be tagged with PUBPAID next to the transaction.
Once payment has been processed, invoices are available to download as a PDF or CSV file for your records.
